Terms and conditions
These General Terms and Conditions govern the relationship between the company Services and Consumption (RESTAURANT GUY SAVOY) SARL with a capital of 40,000 euros, having its registered office in Paris 75017, registered under the number 315 633 834 000 25 RCS, operating the RESTAURANT GUY SAVOY (hereinafter the "Company") on the one hand, and any natural or legal person wishing to make a reservation request within the RESTAURANT GUY SAVOY (hereinafter the "Customer") on the other hand.
The Customer expressly acknowledges having read and being bound by these General Conditions as soon as he has ticked the box "I accept the General Conditions" as part of the online booking process.
Article 1: object
The purpose of these General Conditions is to determine the conditions under which the Customer can make, online, through the reservation system accessible on the website http://www.guysavoy.com/, a reservation request for to benefit from the catering services offered by RESTAURANT GUY SAVOY located at La Monnaie de Paris - 11 quai de Conti, 75006 Paris.
Article 2: Terms of reservation
Online booking is made using the form available at http://www.guysavoy.com. It is up to the Customer to fill in all the fields of the aforementioned form, and to indicate in particular the date on which he wishes to benefit from the catering services as well as the service (lunch - dinner), the time and the number of covers desired. .
In the event of unavailability concerning the requested reservation date, the reservation service may offer, if possible, an alternative which it is up to the Customer to accept or refuse.
In order to validate his reservation request, the Customer must consent to the Company pre-authorizing a direct debit via the Stripesecure payment system. The granting of this direct debit pre-authorization is carried out by communicating the information appearing on the bank card used by the Customer. The bank pre-authorization process depends entirely on the internal mode of operation of the Client's bank.
We inform you of the specific operation of certain foreign banking organizations for which the authorization request acts as remote collection and directly debits your card when you request a reservation on our website.
The debit does not settle your reservation, it is only a guarantee. Legally this debit will be canceled 7 days after your reservation request date, beyond this period if this transaction is not canceled, please contact us.
The amount of the aforementioned bank debit pre-authorization is fixed at a flat rate of 300 euros for a weekday lunch or dinner multiplied by the number of covers reserved.
The reservation request is not considered final until the payment pre-authorization has been accepted on the Guy Savoy secure payment area.
After acceptance of the pre-authorization of payment, the Customer receives, at the email address he has provided, a confirmation summarizing the elements of his reservation request (date, service, time, number of covers, etc.). It is the Customer's responsibility to verify the elements indicated in this confirmation and, if necessary, to inform the Company as soon as possible of any error made during the reservation process.
The Customer will then receive a confirmation of the final reservation date.
In the event that the Customer does not receive confirmation of his reservation by e-mail, it is his responsibility to contact the Company as soon as possible.
The pre-authorization of direct debit will be activated by the Company only within the framework of the application of the penalties provided for in article 4 below. Thus, no amount will be charged by the Company as part of the booking process. The Customer will pay the amount of the bill corresponding to the services provided within the RESTAURANT GUY SAVOY directly and in full on site, on the day scheduled when booking.
Article 3: Cancellation
Any cancellation of a reservation must be made no later than 24 hours before the date and time of the scheduled reservation. At the end of this 24-hour period, the cancellation will not be taken into account.
In order to cancel a reservation within the aforementioned period, the Customer may:
- send an e-mail to the address opposite: firstname.lastname@example.org (date and time of sending the e-mail being authentic) specifying the details of the reservation (name, date, time and number of covers)
- by telephone on +33 (0)1 43 80 40 61 specifying the name, date, time and number of covers booked.
Article 4: Penalties
In the event of failure to present the Customer on the date and at the time scheduled for his reservation and if the reservation has not been canceled under the conditions provided for in article 3 above, the Customer will be subject to a penalty. .
The amount of the said penalty is fixed at 500 euros per place setting reserved. The collection of this penalty will be carried out automatically by the Company, through the aforementioned bank card number.
Article 5: System and protocol
The GUY SAVOY RESTAURANT, via its reservation tool, uses the Stripesecure payment system to guarantee maximum security for its Customers.
Stripe ensures very rigorous security procedures with regard to the storage and dissemination of information: Stripe certifies that all of the payment phases to be carried out with the Client are fully encrypted and protected . The protocol used is SSL (Secure Socket Layers) 128 bits coupled with electronic banking. This means that the information related to the order and the bank card number do not circulate unencrypted on the Internet.
When providing their bank details, the Customer's data is transmitted directly to Stripe and does not pass through any intermediary. Neither the Company nor Stripe will at any time know the information relating to the Customer's bank card.
Article 6: Liability and guarantee
The Company undertakes, except in cases of force majeure, to provide catering services within the RESTAURANT GUY SAVOY for the number of covers, on the day and at the time indicated in the reservation confirmation sent to the Customer by e-mail in accordance with to the provisions of article 2 above.
The Company cannot in any way be held responsible for the Customer's failure to show up on the day and time indicated in the linked reservation confirmation, in particular without this list being exhaustive, for an oversight, an error in the date or time of reservation, failure to receive confirmation of his reservation, etc. The information indicated on the website http://www.guysavoy.com relating in particular to the prices and the content of the menus, as well as the photographs it contains are purely indicative and do not constitute a contractual commitment.
Article 7: Confidentiality and use of personal data
The information collected through the reservation form is subject to computer processing by the Company intended to allow online reservations to be made within the RESTAURANT GUY SAVOY. The recipients of the data are the Company, it being understood that the data may be communicated to any other company of the Guy Savoy Group for commercial prospecting purposes only by the companies of the Guy Savoy Group. In accordance with the law "Informatique et Libertés" of January 6, 1978, the Customer has the right to access and rectify information concerning him. In order to exercise this right and obtain information concerning him, the Customer must contact RESTAURANT GUY SAVOY – Customer Service – Monnaie de Paris – 11 quai de Conti – 75006 Paris - France.
Article 8: Settlement of disputes
These General Conditions are subject to French law. Any dispute between the Company and a Client who is a legal person, relating to their execution and their consequences shall be subject to the jurisdiction of the competent courts of Paris to which the Parties expressly grant jurisdiction, including in the event of summary proceedings, warranty claims or plurality of defendants.