General Terms & Conditions
These General Terms & Conditions govern relations between the company Services et Consommations (RESTAURANT GUY SAVOY) SARL with capital of 40,000 euros and with its registered office in Paris 75017, registered with the no. 315 633 834 000 25 RCS, operating the RESTAURANT GUY SAVOY (referred to hereinafter as the “Company”), the first party, and any natural or legal person wishing to make a booking with the RESTAURANT GUY SAVOY (referred to hereinafter as the “Client”), the second party.
The Client expressly acknowledges having read and being bound by these General Terms & Conditions by ticking the box “I agree to the General Terms & Conditions” as part of the online booking process.
Article 1: Subject
The purpose of these General Terms & Conditions is to determine the conditions under which the Client is able to submit an online booking request using the booking system that is accessible on the website http://www.guysavoy.com/, with the aim of benefitting from the restaurant services offered by the RESTAURANT GUY SAVOY located at Monnaie de Paris - 11 quai de Conti, 75006 Paris.
Article 2: Booking procedure
Online bookings will be made using the form that can be accessed at the address http://www.guysavoy.com. It is the responsibility of the Client to complete all the aforementioned form’s fields and to state the date on which he/she wishes to benefit from the restaurant services as well as the service (lunch – dinner), time and number of diners.
Should the date requested not be available, if possible, the booking service will offer him/her an alternative, which it is the responsibility of the Client to accept or decline.
In order to validate his/her booking request, the Client must provide the Company with a debit pre-authorisation using the secure payment system operated by Ogone-Ingénico Payment Services.
This debit pre-authorisation is granted by providing the information appearing on the credit card used by the Client.
The debit pre-authorisation process depends entirely on the internal processes implemented by the Client’s bank.
Please note that certain foreign banking institutions have specific processes within which the authorisation request acts as a remote collection and debits your card directly during 7 days only, when you submit a booking request via our website.
The debit does not pay for your booking, but merely acts as a guarantee.
Legally, this debit will be cancelled 7 days after date of your your reservation request, should this transaction not be cancelled after this period, please contact us.
The value of the aforementioned pre-authorised debit is set at a flat rate of 300 euros for a weekday lunch or dinner multiplied by the number of diners booked.
A booking request will only be considered definitive once the debit pre-authorisation has been accepted by Guy Savoy’s secure payment system.
Following acceptance of the debit pre-authorisation, the Client will receive a confirmation summarising the details of his/her booking request (date, service, time, number of diners, etc.) via the e-mail address he/she has provided. It is the responsibility of the Client to check the details appearing in this confirmation and, if necessary, to make the Company aware of any errors made during the booking process as soon as possible.
The Client will subsequently receive a definitive confirmation of the booking date.
In the event that the Client should not receive an e-mail confirmation of his/her booking, he/she should contact the Company as soon as possible.
On arrival at the RESTAURANT GUY SAVOY, the Client must produce the e-mail confirmation sent to him/her, as this document serves as his/her booking voucher.
The debit pre-authorisation will only be activated by the Company within the framework of applying the penalties outlined in article 4 below.
Therefore, no amount will be debited by the Company as part of the booking process.
The Client will pay the bill corresponding to the services provided by the RESTAURANT GUY SAVOY directly and in full in situ, on the date stated when making his/her booking.
Article 3: Cancellation
All cancellations of bookings must be made at the latest 24 hours prior to the scheduled booking date and time. After this period of 24 hours, cancellation will not be possible.
In order to cancel a booking by the aforementioned deadline, the Client can:
- send an e-mail to the address email@example.com (with the date and time of sending the e-mail acting as proof) stating the details of his/her booking (name, date, time and number of diners)
- call on +33 (0)1 43 80 40 61, giving the name, date, time and number of diners covered by the booking.
Article 4: Penalties
Should the Client fail to attend the restaurant on the date and at the time scheduled for his/her booking and should the booking not have been cancelled in accordance with the conditions outlined in article 3 above, the Client will be subject to a penalty.
The value of the aforementioned penalty will equate to the entire sum forming the subject of the debit pre-authorisation outlined in article 2 above.
This penalty will be collected automatically by the Company, by means of the aforementioned debit pre-authorisation.
Article 5: System and protocol
Via its online booking tool, the RESTAURANT GUY SAVOY uses the secure payment system operated by Ogone-Ingénico Payment Services in order to offer its Clients the greatest possible security.
Ogone-Ingénico Payment Services implements extremely rigorous security procedures as regards retaining and disseminating information: Ogone-Ingénico Payment Services certifies that all the payment phases to be conducted with the Client are fully encrypted and protected. The protocol used is 128 bit SSL (Secure Socket Layers) combined with electronic banking. This means that information linked to an order and a credit card number does not circulate freely on the internet.
On entry of his/her bank details, the Client’s data is transmitted directly to Ogone-Ingénico Payment Services and does not pass through the hands of any intermediaries.
Neither the Company nor Ogone-Ingénico Payment Services will be in possession of any information relating to the Client’s credit card at any time.
Article 6: Liability and guarantee
Except in cases of force majeure, the Company undertakes to provide the restaurant services at the RESTAURANT GUY SAVOY for the number of diners, on the day and at the time appearing in the booking confirmation sent to the Client by e-mail, in accordance with the provisions of article 2 above.
The Company may not be held liable in any way for the Client’s failure to attend the restaurant on the day and at the time appearing in the related booking confirmation, including, but not limited to, as the result of an oversight (forgetting), an error in the booking date or time, a failure to receive the booking confirmation, etc.
The information appearing on the website http://www.guysavoy.com relating specifically to the price and content of menus, as well as the photographs it contains, are purely indicative and do not represent a contractual commitment.
Article 7: Confidentiality and use of personal data
Information gathered using the booking form is processed electronically by the Company to enable online bookings to be taken for the RESTAURANT GUY SAVOY.
The recipients of data are the Company, it being understood that data may be passed on to any other Guy Savoy Group company for the sole purpose of business development by Guy Savoy Group companies.
Pursuant to the French Data Protection Act of 6th January 1978, the Client benefits from a right to access and require rectification of information relating to him/her. To exercise this right and to obtain information relating to him/her, the Client must contact RESTAURANT GUY SAVOY – Service Client – Monnaie de Paris – 11 quai de Conti – 75006 Paris - France.
Article 8: Settlement of disputes
These General Terms & Conditions are governed by French law. All disputes between the Company and a Client who is a legal person, relating to their implementation and the consequences thereof, will be heard by the competent courts in Paris to which the Parties expressly allocate jurisdiction, including in the event of emergency proceedings, third party appeals or multiple respondents
1 - Information:
Information published, including its appearance and characteristics, on the guysavoy.com web site is non-contractual.
This information does not represent in any way an assertion, guarantee or undertaking of any kind on the part of the company Services et Consommations (Restaurant Guy Savoy) with regard to any products or services.
The company Services et Consommations (Restaurant Guy Savoy) has made every effort to ensure that the information accessible via its web site is correct. Nevertheless, we cannot guarantee in any way that this is information is correct, complete and up-to-date.
The company Services et Consommations (Restaurant Guy Savoy) does not provide any express or tacit guarantees regarding all or part of its web site. It may not be held liable in any case for direct or indirect harm of any kind resulting from the use of its web site.
2 - Intellectual and industrial property rights
The web site for the Restaurant Guy Savoy is an intellectual work protected by intellectual property laws as outlined in volume I, chapters I and II of French intellectual property code as enshrined in legislation . The web site and each of its component elements are the exclusive property of the company Services et Consommations (Restaurant Guy Savoy).
Any reproduction or representation, in whole or part, of the web site or any one of its component elements, without the written consent of its owner, is prohibited, as is any alteration of these items. Web users may therefore not modify, reproduce or adapt any products, including all or part of the web site and the data it contains (including photos). Web users may not copy by any available means, download, market, resell, distribute, retransmit, publish, create an automated download, in any form whatsoever, of any data available or hosted on the web site.
A failure to comply with this ban represents an infringement that could render the infringing party civilly and criminally liable. Furthermore, third parties owning counterfeit content, of whatever kind, are justified in instituting legal proceedings against counterfeiters. This provision also applies to transient web users.
The trademarks and domain names which appear on the web site for the Restaurant Guy Savoy are the exclusive property of the company Services et Consommations (Restaurant Guy Savoy). Any reproduction or use of these trademarks or domain names, in any way and for any purpose whatsoever, is prohibited.
3 - Data management
In order to improve the quality of service and care, the Restaurant Guy Savoy may retain the personal data that is entered on the form which you fill in. The Restaurant Guy Savoy is the sole recipient of this personal data.
The Restaurant Guy Savoy may transmit this personal data to its partners. Pursuant to law no. 78-17 of 6 th January 1978 relating to IT, files and freedoms (freedom of information), you have the right to access, modify, remove and object to the processing of your personal data and to its use for canvassing purposes. For any correction of personal data relating to a user, it is possible to contact the Restaurant Guy Savoy directly in accordance with the law.
This web site forms the subject of a declaration to the French Data Protection Authority (CNIL).
Messages sent via the internet may be intercepted. Do not disclose any unnecessary or sensitive persona data. Should you wish to provide us with this kind of information, please send it by post.
4 – Modifications :
The company Services et Consommations (Restaurant Guy Savoy) reserves the right to modify or correct the content of its web site at any time without prior notice, whatever the nature of such modifications or corrections.
5 – Use of the web site
The company Services et Consommations (Restaurant Guy Savoy) does not provide any express or tacit guarantees regarding all or part of its web site.
The company Services et Consommations (Restaurant Guy Savoy) may not be held liable in any case for direct or indirect harm of any kind resulting from the use of its web site.
The company Services et Consommations (Restaurant Guy Savoy) waives all responsibility for the relevance of the information provided and the use that web users may make of it.
6 – Hypertext links
The insertion of hypertext links to other web sites or resources available on the internet, will not render either the company Services et Consommations (Restaurant Guy Savoy) or its host liable for the content offered by the designated web sites.
Hypertext links to the web site for the Restaurant Guy Savoy may only be created with the prior written agreement of the company Services et Consommations (Restaurant Guy Savoy).
The company Services et Consommations (Restaurant Guy Savoy) waives all responsibility for the content of web sites linked to the web site for the Chiberta restaurant.
7 – Cookies
The Restaurant Guy Savoy wishes to implant a "cookie" in your computer. A "cookie" does not enable us to identify you. In a general manner, it registers information relating to your computer's browsing activities on our web site (the display language, the preferred currency, GDS code display, etc.) which we can read when you visit the web site again. In this case, it contains the information you have just provided us with. Meaning that, the next time you visit the web site you will not need to fill in the same form again. This information will be stored in your computer for 1000 days.
Please note that you can reject the use of "cookies" when configuring your browser.
However, we must draw your attention to the fact that rejecting cookies could reduce the ease with which you are able to use the web site for the Restaurant Guy Savoy.
BY USING THIS WEB SITE, YOU DECLARE THAT YOU UNDERSTAND AND ACCEPT THE ABOVE TERMS AND CONDITIONS.
© The company Services et Consommations (Restaurant Guy Savoy) - Restaurant Guy Savoy 2009, All rights reserved
Information about the web site publisher and host:
SARL SERVICES ET CONSOMMATIONS
Postal address: 18, rue Troyon 75017 PARIS, FRANCE
Phone number: +33 1 56 68 06 83
E-mail : firstname.lastname@example.org
Share capital: € 40 000 - Company Registration no. (RCS) 315 633 834 000 25
Trade sector code (Code APE) 5610A
Individual VAT ID no. FR 27315633834
41 rue Roger Girodit
94140 Alfortville - FRANCE
Tel: +33 (0)9 52 01 06 20